Why dont I receive my mail from abroad in Ecuador?

Since moving to Ecuador, I´ve had quite a few things mailed to me from my original home, the USA.

Problem is… at first, the packages never got to me!

Online the tracking numbers indicated they had arrived to Ecuador. But they still never arrived at my home.

So what happened?

Finally, I figured it out.

Whenever someone mails you something from abroad using the general post, even if they mailed it to your exact street address in Ecuador, it doesn´t matter, it will most likely never make it there.

Instead.

Once you´ve verified the package is in Ecuador via a tracking number that is checkable online…

You have to go to the main office of the post in Ecuador (Correos Ecuador) in your city to pick it up. They may tell you that your package is in the head offices in Guayaquil or Quito.

Go with your passport or cedula, be prepared to pay at least a small fee, usually around $5 and you will be able to pick up your package. Having the original tracking number helps but isn´t absolutely necessary.

But careful, if you don´t go to pick it up within a sort time they will send it back to the original home country.

And they will NEVER inform you of any of this.

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